Everyday unknowns

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Each day, I wake up to a new set of possibilities, not knowing what will emerge. This has been the biggest adjustment I have had to make lately in the way I approach life as a whole. Basically, taking it as it comes and adapting to each unique moment. My game plan is as good as how well I manage new variables, and every day is full of unknowns. My mission and purpose are deep and constant, but my strategy is dynamic and changing. Flexibility is the advantage, but it does not necessarily mean altering the vision. Vision is the quest and imagination is the key.
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Leading great service

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The ultimate leadership challenge is to consistently deliver exceptional service to your customers. Sure, you can create that “wow” once or twice or maybe even three times, but to do it consistently across the organization, throughout the customer’s journey, requires a special kind of passion and dedication by everyone involved. Here is a recent story to illustrate the point. Recently, my girlfriend, Shab, went to the store of a major communications company to exchange her phone. We’ll call the company XYZ Corp. She was very pleased with the service as the person assisting her went “above and beyond” to tend to her needs. The service rep was actively checking in to ensure she was happy in a process that ended up taking about an hour. At the end, Shab left…
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The real work

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They say happiness is the ultimate virtue. While happiness is a state of being, it is also a product of how we are which one could call the real work: The real work is when you surrender your ego, and dedicate your life to helping others. The surrender marks your engagement with your highest potential; your true, authentic self. You do not seek approval, you seek ideas that are unique and improve the quality of life. You are not concerned with failures, you are carving an uncharted path to create something better. You express yourself without care of being defined one way or another, yet you have respect for others. The real work is behavior that resonates with your core. What is your work?
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Good ideas speak for themselves

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These days it seems like every person has an exciting idea. The business startup movement is growing and it is really driven by ideas that get people interested. We are presented with new information everyday and new connections are bound to be made for those looking to make them. With new ideas flooding in, how do we determine which ones are worthwhile? Being selective about ideas is as much of a skill as discovering them. Feeling excited about an idea is a good starting point, and the trick is to preserve a sense of open skepticism so that you’re able to grow the idea rather than be stuck at the first sign of excitement. Rather than forcefully trying to sell the idea to yourself or others, let the idea speak…
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The power to startup

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Whatever the state of the economy, it does not seem to be in great shape. What will it take to strengthen the socio-economic climate? It will take people who are empowered to take action and are not afraid to fail. Complaining has not proven to be an effective tactic in the past and probably won’t in the future. We need solutions, many of them, and we need to collaborate. The life of the economy is dependent on human potential. It will take hard work to create change and this is where leaders are born. We live in a very exciting time. One area to consider is business startups. The market is abundant with needs and opportunities waiting to be tapped. Entrepreneurs look for these opportunities to create value and when…
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